FAQ


What is your refund policy?

Refund & Exchange Policy

A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased. After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery. To be eligible for return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program. Except where prohibited by law, a 15% restocking fee may be charged on returned merchandise or cancelled orders. Refunds may only be made if merchandise is in “as-new” condition. “AS-IS” and “One Only” items are not refundable or exchangeable. Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. We ensure that all of our products are new and in proper condition before shipping. In case of receiving an item which does not match those standards, please contact us via E-mail. The item should be new and unused, and where possible in its original packaging (and always in adequate packaging to ensure a safe return to us).

Please note that all returns must be pre-approved by Wick’s Outdoor Furniture. Unauthorized returns will not be accepted. If you need to return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.

All NON-seller mistake returns for refund ,customer need pay return shipping fee. (the cost will be deducted from your refund).We ONLY accept the return for original package. Please make sure that item has NO man-made sabotage. Used items will not be accepted for return. You will receive a refund as soon as we receive the returned item.